Technical Issues During the Test

If a technical issue persists, do not panic. Stop working and exit the test, then email support@algoed.co as soon as possible with an explanation of the issue. Within 24 hours, our team will review the test recording and may allow you to resume the test at another time. This option is available only when the recording supports your report of a genuine technical difficulty.

We understand that technical issues can be extremely frustrating and that you may want an answer as quickly as possible within 24 hours. However, please send only one email and allow our team time to respond, as support staff may not be online when your message is received. Sending additional emails about the same issue will automatically reset your ticket’s position in the queue and may delay our response.